Product

Product Updates at Glofox: June 2020

Caroline Walsh
17 July 20
3 min read
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This month we’re delighted to release some great new features: Glofox e-Agreements are a simple and secure way to ensure your members and staff are fully covered in your studio whilst also protecting the relationship between you and your members, the Money Owed Report which will help you to recover lost revenue and the Trial and First Class tag on Glofox Pro which will help your staff to deliver a first-class member experience.

Protect Your Members and Staff with E-Agreements

Easily Configure Your Waiver for Multiple Signatures

Ensure the most important sections of your studio’s waiver are seen and agreed to. With Glofox e-agreements you can add multiple signature spaces in your document to be signed, meaning you can be sure that members are fully aware of the terms and conditions outlined.

Complete Visibility Over Outstanding Documents

Quickly and easily see who has outstanding documentation to be signed with a convenient “Unsigned” icon displayed next to their name on the access log and booking list. Simply follow up with these members when they’re at your studio or send a digital version directly to their phone via email where they can sign on their own device.

Quickly and Easily Resolve Disputes Over T&C’s

Put an end to disputes with members over agreed terms and conditions such as your studio’s cancellation or pause policies. Using the Glofox Pro Staff app you can now quickly and easily capture signatures or request signature by email, and automatically send a copy to your member to be used for future reference.

For more information on e-agreements, check out our Knowledge Base article.

Please note that e-agreements is an add-on feature. For more information or to add e-agreements to your current package, reach out to your Customer Success Manager, or alternatively you can respond to this email.

Recover Lost Revenue with the Money Owed Report

You can now quickly identify members who are in arrears and take action to retrieve the money owed. This brand new report makes it easier for you to identify members who owe you money, along with the balance owed, enabling you to focus your efforts on clients who owe you the largest fees.

For more information on the Money Owed Report, check out our Knowledge Base article.

Please note that this report is part of the Platinum plan. For more information reach out to your Customer Success Manager.

Easily Identify Leads and New Members In Glofox Pro with the First and Trial Flag

Quickly identify members who are on a trial membership or who are attending their first class to ensure you greet them accordingly. This new enhancement to Glofox Pro Staff app highlights members who may require additional attention so that you can ensure your staff delivers a first-class member experience to those prospects who may convert to fully-paid members.

For more information on the Trial and First Class flag, check out our Knowledge Base article.

Glofox Connect Virtual Conference

The Glofox team is here to support you in whatever way we can and with that in mind we will be running our first virtual conference on July 30th and we’d love to see you there! It is a half-day event with over 20 speakers featuring both Glofox customers and industry experts with the theme of the event being to bring your business back stronger after lockdownGet your free ticket here!