Membership Management Software
Simplify memberships, payments, and member management from one place. Glofox helps fitness businesses reduce manual admin, keep member details connected, and create smoother experiences from sign-up to renewal.
- Flexible membership types and credit packs
- Automated billing, POS, and failed-payment recovery
- Full member history, tags, and notes in one profile
Trusted by 30,000+ fitness businesses worldwide
Everything your business needs in one platform
Flexible memberships that fit every member.
Build any membership or credit offering your business needs. Recurring, single-purchase, fixed-term, credit packs, group, family, consecutive, trial, and insurance memberships all live in one place, with the rules, pricing, and add-on services you set.
- Unlimited recurring, single, fixed-term, group, consecutive, and credit-pack memberships
- Configurable joining fees, prorating, and freeze periods
- Free trials, discounted intros, and promotional pricing
- Self-serve membership management from your mobile app
Get paid on time, every time.
Glofox handles recurring billing, failed-payment retries, and overdue recovery on autopilot. PCI compliant, fraud-protected, and connected directly to your member profiles, so revenue never sits in a spreadsheet waiting to be chased.
- Automated recurring billing with smart retries
- Payment links by email or SMS to recover overdue invoices
- Apple Pay and Google Pay for memberships and credit packs
- NSF fees, late fees, and maintenance fees set once, applied automatically
Every member, every detail, one profile.
No more switching tabs to figure out who someone is. The Glofox member profile pulls together attendance, payments, bookings, tags, and notes in one view your staff can scan in seconds.
- Full attendance and booking history at a glance
- Custom tags for injuries, pregnancy, goals, and preferences
- Staff notes and follow-up reminders attached to the member
- Full member context available on the floor via the Glofox Pro staff app
Spot churn before it happens.
Glofox surfaces the members worth saving before they cancel. Attrition metrics, attendance drop-offs, and overdue payments all flag themselves automatically, so your team can step in with a check-in, a comp class, or a friendly nudge.
- Dedicated Attrition % metric on the Members report
- Filter and segment by activity, tenure, or membership type
- Trigger automated win-back campaigns from any segment
- Track recovery and reactivation in one dashboard
One membership. Multiple locations.
Running more than one location doesn’t have to mean double the admin. With Glofox you decide which memberships work where, which stay local, and how much access a member gets — all from the same dashboard. Members on a roaming plan check in at any location without you lifting a finger.
- Roaming Memberships that work across every site
- Cross-location reporting through ABC Insights
- Location-level member visibility and reporting from one dashboard
- Centralized membership rules with per-location flexibility
Built to handle every part of the member lifecycle.
From the first sign-up to the hundredth visit, Glofox keeps the details straight so your team doesn't have to.
Self-serve sign-up
Members join online, in the app, or at the front desk kiosk. Contracts, waivers, and the first payment are captured in one flow.
Your brand. Your member app.
Members book, pay, check in, and manage their membership inside an app that carries your logo and colours, not a marketplace’s.
Automated communication, start to finish
Welcome new members with onboarding sequences tailored to their membership type, then keep them engaged with renewal reminders, win-back nudges, and milestone messages — all on autopilot.
Digital waivers and e-agreements
Send branded waivers and contracts for digital signature. Stored on the member profile, ready for audit any time.
Freezes, pauses, and cancellations
Handle holds, travel pauses, and cancellations with the policies you set. Let members manage their own memberships from the app — within the rules you define.
Detailed member reporting
Track net member movement, attrition, new sign-ups, and churn across any date range. Filter by membership type, location, or staff member to see exactly what is driving growth or decline.
Connects to the tools you already run.
Glofox connects to the platforms that manage access, discovery, and data across your whole operation.
Access Control
Sync Glofox memberships with your door access system. When a member signs up, access is activated automatically. When their membership lapses, it is removed.
Aggregator/Discovery
Open your classes to members on ClassPass, Gympass, and Wellhub. New members discover your studio and book directly, with attendance tracked inside Glofox.
API
Connect Glofox to your existing tech stack via the enterprise API. Sync member data, automate workflows, or build custom integrations with the platforms your business already runs on.
Studios that switched to Glofox.
Operators tell us the same thing: less time chasing admin, more time with members.
Membership management questions, answered.
What is membership management software?
Membership management software is the system gyms and studios use to sign members up, bill them, track their attendance, and keep them engaged. Glofox brings all of that into one platform, so your team isn’t switching between a sign-up form, a billing tool, and a separate app to see who showed up to class.
Can members sign up online without staff help?
Yes. Members can join from your website, the branded member app, or a front-desk kiosk. The flow captures contracts, waivers, and the first payment in one go, so memberships are active the moment the form is submitted.
How does Glofox handle freezes, pauses, and cancellations?
You set the policies once, then Glofox enforces them. Members can request a freeze from the app within your rules, staff can apply pauses or cancellations from the dashboard, and reactivation dates are tracked automatically. No more sticky notes or forgotten holds.
What happens when a payment fails?
Glofox retries the charge on a schedule you control and triggers a payment link by email or SMS so the member can settle up in a tap. If the failure was an NSF event, the fee is applied automatically. Your team sees overdue accounts on one screen instead of digging through invoices.
Will members get our branding or Glofox's?
Yours. On Elite or with the standalone branded app add-on, members download an app with your name, your logo, and your colours. They never see Glofox branding. The same goes for emails, SMS, and the web booking widget.
