ConBody Drastically Cut Down on Admin Time Using Glofox
The unparalleled customer support and ease of use
LocationsNew York and London
Services offeredPrison-style workouts
Most-valued Glofox features:Access to designated account manager, intuitive platform
What is Conbody?
ConBody, true to its name, is a workout program which was developed by Coss Marte whilst serving time in prison. After receiving news from his doctor that his unhealthy habits were taking a toll on his health, he developed an exercise program which could be completed within the confines of his 9’x 6’ cell. The workouts, based on military bootcamp techniques, require little space or equipment with ‘inmates’ relying on one-another as equipment and for motivation. Marte himself was the first ConBody guinea pig and after sticking to his programme for six months he managed to drop an impressive 30kg!
ConBody’s distinctive brand identity goes further than being just a ‘prison-style workout’. Marte commits to hiring ex-convicts who often face prejudice when making the transition to the working world. Collaborating with non-profits such as Bounce Back, who help to train and employ those in and leaving prison, help to reform and prevent ex-convicts from returning to prison.
Having experienced huge success with ConBody in NY, Marte set his sights on London as the next destination to get the ConBody treatment. Based in one of the most recent additions to the London skyscraper scene, and designed by the architects behind the Burj Khalifa and One World Trade Centre, the studio is a world away from where ConBody originated.
“Having an account manager has been great. He has been really responsive on any issues experienced and has saved us a great deal of time and energy in not only getting our business up and running, but supporting us as we grow.”
The Challenges? Finding software that could help to acquire, manage and grow the business
ConBody caught on to great success with the craze taking over New York at great speed. Features in the Guardian and the New York Times meant that the business grew exponentially and Marte recognised that his software was no longer fulfilling the needs of the business. Having experienced issues with the studios previous software provider, Marte was committed to spending time sourcing the right software rather than spending time learning how to use unnecessarily complicated software:
Our previous gym software almost required technical training; it was just so complicated. There were 50 tabs and you’d be guaranteed to get lost.
With a rapidly expanding business, Marte recognised that he needed a software which would serve the needs of a thriving new business.
How has Glofox helped? Providing support at crucial stages of the business’ growth
Glofox has transformed how Marte manages his time. Rather than complicating the process, Glofox provides users with the ability to amend classes and timetables with minimal clicks:
I can even use the app to cancel classes and switch things around when I’m on-the-go. It is a much quicker process. The amount of time and effort I have saved by using Glofox is just incredible!
Additionally, having access to a designated account manager means that any issues experienced are tackled head on:
The platform is very intuitive and self-explanatory but if there are things that I am stuck on, I ask our account manager and he is on it like a shot.
Glofox account managers are not only there to support with initial setup but with every stage of your business growth by providing on-going assistance as the business grows. Marte recognises the value in having personalised customer support: From a member perspective, Glofox also has features that make their lives easy for bookings and payments and sets Katie apart from the competition:
Having an account manager has been great. He has been really responsive on any issues experienced and has saved us a great deal of time and energy in not only getting our business up and running, but supporting us as we grow.
What’s next for ConBody?
ConBody is at a very exciting stage with plans in development to expand and franchise the model initially across the US and then globally. Marte also intends to continue to partner with nonprofits in order to help those who find themselves in a similar situation to Marte upon leaving prison and to help turn their lives around.